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Getting support as an undergraduate


Who can help?

First of all, your university, college, or conservatoire will have people you can talk to – your tutor, different advisers, and your students’ union in your university.

If you’d like something confidential, anonymous, and over the phone, you could call Nightline – a listening, support, and information service, run by students for students. There’s also The Site – full of help and advice for students, as well as a free question and answer service.

Academic – if you’re struggling or not enjoying the course, speak to a tutor.

Accommodation – if you’re having trouble, you might be able to sort out an alternative.

  • If it’s a problem in halls, the accommodation office might be able to help.
  • Try your student support service if it’s a private landlord.

Legal – if it’s a problem with the course provider, you can get free legal advice through your students’ union.

  • Some have a legal information center you can go to.
  • They might have a weekly drop-in center with a qualified professional you can talk to.

Other concerns?

Health – many course providers have their own medical centers you can go to or at least advice about local doctors.

  • If not, a student adviser should be able to give you information about local doctors.
  • If there’s anything that affects your studies, let your tutor or advisor know as soon as you can.

Missing home? Don’t worry – most students go through this!

  • It’s a massive change, but try to get involved with campus life and keep busy.
  • Maybe speak to a counselor – they might have the advice to help you get used to your new surroundings.

Student Minds has produced a ‘Know Before You Go‘ guide to help you navigate university life. It contains information on many topics including paying bills, study skills, housemate issues, identity questions, and embedded throughout is how to maintain good mental health and seek help as needed.

Thinking about leaving?

If you’re thinking about dropping out, talk it over first.
  • Talk to your family, friends, guardians, counselors or support staff to determine what you want to do.
  • If you give up, do not feel like you’re failing – remember that you’ve taken the time to think, and that’s what’s right for you. See what other options are available – with such diversity, chances are you’ll find something else that inspires and excites you.
  • If you later decide to reapply, it will be a new application – you can not reuse your previous one.



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